Make sure the Username and Password you are using are correct. They must
be typed in EXACTLY as they were originally entered, using appropriate capitals,
lower case letters, spaces, underscores ( _ ), hyphens ( - ), etc. If you
have forgotten your Username and Password, contact us at
If you are getting a message that your Password is invalid and you are certain
that it is correct, your computer may be automatically inserting an incorrect
Password that it associates with the Username from some other online account
that you established. This can be fixed one of two ways:
Option A: If you use Internet Explorer, you can clear the memory of
passwords on your computer - although this will delete ALL saved passwords.
At the top of your browser screen, click on "Tools," then "Internet
Options," then the "Content" tab, then (under the Personal
Information section) the "AutoComplete" button, then (under
the Clear AutoComplete history section) the "Clear Passwords"
button.
Option B: Instruct us to change your Username and Password. Suggest
a name of 4 to 16 characters that is somewhat novel and different from
other Usernames you have used in the past. Contact us at
Once this is done, your computer will stop inserting the incorrect Password.
Trouble Accessing Library or Other Documents After Logging In:
Make sure that your computer is set to accept cookies. This is how our
system knows to give you access as a subscriber as you move from page to page.
If this does not help (and you are sure that you are logged in as a subscriber),
try reloading the page by clicking on your browsers "refresh" button.
You may also try clearing your computer's cache of stored Internet images.
This can be done by clicking the following in your browser: Tools --> Internet
Options --> General --> Temporary Internet Files --> Delete Files.
If none of the above solutions work, your computer may be blocking access
to the Web site due to your Privacy settings. If you used Internet Explorer
as your Web browser you can check for this and correct it by clicking on Tools
--> Internet Options --> Privacy. Near the bottom of the Privacy box
that appears, under Web Sites, click the Edit button. In the Address of Web
Site box, type in: www.naturahealthproducts.com and then click the Allow button.
Finally, make sure that your computer has its "active scripting"
set to "Enabled." Computers come with it enabled but people sometimes
"Disable" it as it may be misused by unscrupulous Web sites. If
you use Internet Explorer, you can check the status by going to: Tools - Internet
Options, then click on the Security tab, then click on the Custom Level button.
As you scroll down through the options, Scripting is near the bottom, and
the choices for "Active scripting" are "Enable", "Disable",
and "Prompt". Choose either "Enable" to turn it on or
"Prompt" to be notified when it will be used. Other options such
as "Allow paste operations via script" and "Scripting of Java
applets" can remain disabled and the site should work fine.
Another possible fix is to click on the words "Log Out" in the
upper right corner of the page, and then try logging in again.
