Shipping & Returns
- General Shipping Guidelines
- Delivery Options
- Free Standard Delivery on Orders Over $200
- International Shipping Guidelines
- Return Policy
- Shipment Discrepancies
General Shipping Guidelines:
Orders will ship within 24 hours (excluding weekends and holidays). The total time to receive your package is dependent upon the shipping method you choose. Shipping rates are based on the total of your order (see chart below for current rates) and preferred carriers are chosen based on the size and weight of parcels.
We ship via Standard service (3-7 business days), Expedited service (guaranteed 3-day), and International service. Please contact a member of our customer service team for other shipping methods. See below for International Shipping Guidelines.
(3-7 business days)
|$0.01 to $50.00||$6.99||$11.99||$50.00|
|$50.01 to $100.00||$8.99||$15.00||$50.00|
|$100.01 to $150.00||$10.99||$15.00||$50.00|
|$150.01 to $200.00||$12.99||$15.00||$50.00|
|$200.01 to $300.00||Free||$20.00||$50.00|
|$300.01 to $400.00||Free||$20.00||$50.00|
|$400.01 to $500.00||Free||$25.00||$50.00|
|$500.01 to $600.00||Free||$25.00||$75.00|
|$600.01 to $700.00||Free||$25.00||$75.00|
|$700.01 to $800.00||Free||$30.00||$75.00|
|$800.01 to $900.00||Free||$30.00||$75.00|
|$900.01 to $1000.00||Free||$35.00||$75.00|
|$1000.01 to $1100.00||Free||$35.00||$100.00|
|$1100.01 to $1200.00||Free||$40.00||$100.00|
|$1200.01 to $1300.00||Free||$40.00||$100.00|
|$1300.01 to $1400.00||Free||$45.00||$100.00|
|$1400.01 to $1500.00||Free||$45.00||$100.00|
*FREE Standard Delivery on Orders Over $200
You will receive FREE Standard Delivery on all orders over $200. Free shipping is only valid on orders shipping to one address.
International Shipping Guidelines
Contact your customs office and ask about import fees, regulations and restrictions before placing your order.
Each country charges import taxes, customs duties and/or fess that you are required to pay in addition to your order charges. The delivery agent will require collection of these funds, which are separate from our billing, upon delivery.
Natura will not be liable for packages held by customs for delivery or that are refused
Customs regulations differ by country - not knowing the regulations for your country can result in high import duties, delayed delivery or returned shipments. Also, check to see if your country permits the shipment of the products you are going to order from us and if any additional licenses or permits are needed.
If your order is returned to us due to banned/restricted products, incorrect address, refusal to pay customs fees or because the delivery attempts have failed, we will refund your account as follows:
1. The total amount of the order minus shipping charges and 15% of the value of the order as a re-stocking fee. We will also subtract any other outside charges we have incurred such as warehousing fees, return postage fees, etc.
2. If the cost to return the product(s) to us is larger than the cost of the refund due, we will instruct the carrier to abandon the order and there will be no credit for the order.
3. If the product(s) is seized by customs there will be no refund to your account.
We are committed to providing you with the highest quality products and excellent service. Should our products or service fail to meet your expectations, please call our customer service rep. Returns must be pre-approved and authorized; authorized returns must be received within 15 business days. Return shipping is the responsibility of the customer.
To receive a full refund (shipping charges are not refundable) the product must be returned unopened in its original condition within 30 days of purchase.
Any claims for shipment shortages, discrepancies or damage must be made within five (5) business days of receipt of goods.
Tracking Your Package
We know you are eager to receive your order. When your package ships, we will send you an e-mail notification that contains a link that enables you to track your shipment. You can also track the status of your shipment by logging into your account and viewing your orders in the dashboard.